Job Summary:
Field inbound sales calls, communicate and build relationships with our retail and big box customers, respond to requests for prices and quotations, administer complaints, scheduling of deliveries, and providing customer follow-ups. Placement of orders and correspondence with our operations department. Partner with the outside sales team to ensure sales efforts are maximized and opportunities revealed.
Responsibilities and Essential Functions:
- Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
- Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
- Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer
- Other duties, as assigned and requested by management
- Market Knowledge: Stay updated on industry trends, competitor activities, and market dynamics within the retail sector.
Competencies:
- Problem Solving/Analysis.
- Customer/Client Focus.
- Decision Making.
- Communication Proficiency.
- Teamwork Orientation.
- Technology capacity
Work Environment and Physical Demands:
- Must be able to remain in a stationary position more than 75% of the time while operating a computer and other office productivity machinery, such as a calculator, printer, and/or copy machine.
- Must be able to move about the office and position self to access file cabinets, copy machine, etc.
- This position frequently communicates with employees who have inquiries about product tracking or status. Must be able to exchange accurate information in these situations.
- Must be able to regularly move or lift boxes weighing up to approximately 50 pounds.
Required cognitive and psychological characteristics:
- Be personable, articulate, knowledgeable and professional when communicating with customers
- Ability to learn skills quickly with a mature and service-oriented attitude
- Excellent communication (verbal and written) and organizational skills
- Capability to rely on experience and judgment to plan and accomplish goals
- Self-starter, pro-active and able to take initiative
- Attention to detail and highly motivated
- Ability to manage multiple tasks
Required credentials:
- High school diploma with a 2-year degree preferred
- 2-4 years sales experience, building industry experience preferred
- Excellent communication skills including service-oriented telephone manner
- Must understand and possess good business and selling principles and negotiation skills
- Must be computer literate, Microsoft Word, Excel, and Outlook
- Strong organization and administration skills
- Self-starter, pro-active and the ability to take initiative
- Must have basic math and analytical skills
