U.S. LUMBER GROUP, an SBP brand is currently looking for a Customer Service Rep who will be responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.
Essential Functions
Customer Service
- Manages product pricing with customers to maximize company profitability.
- Manages orders taken by phone, fax, and email, ensuring accurate entry into the order management system
- Processes customer orders in a courteous, efficient, and timely manner
- Organizes workflow to meet customer deadlines
- Presents and discusses the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
- Manages inbound and outbound phone calls professionally, efficiently and with good communication skills
- Attends to customer questions, complaints, and concerns immediately, and facilitates satisfactory resolution
- Understands and appropriately uses corporate pricing systems to create profitable sales
- Reviews quotes and orders for accuracy
- Confirms all costs with vendors in the case of special orders
Sales and Marketing
- Supports customer sales through service, education, and effective problem solving.
- Makes outbound calls to fill truck routes as requested.
General/Administrative
- Supports the company vision and mission and demonstrates the corporate core values in all professional activities.
- Complies with all OSHA safety requirements, work rules and regulations.
- Compiles and maintain all required paperwork, records, documents, etc.
- Follows systems and procedures outlined in company manuals.
- Maintains departmental housekeeping standards.
- All other duties as requested by management.
Qualifications
Formal Education and Certification
- Associates degree required; 3 years of inside sales experience may be substituted for education requirement
Knowledge and Experience
- 3 years of inside sales experience preferred
- Experience in a call center environment is highly preferable
- Knowledge of the building supply and millwork industry is highly preferable
- Computer skills and experience in utilizing order management programs is required 2
Personal Attributes
- Exceptional written, verbal, and interpersonal communication skills
- Ability to work under pressure and with shifting priorities
- Desire to serve
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
- Medical, Dental, Vision given on the 1st of the month following 30 days of employment
- Company-Paid Life Insurance & Disability
- 401(k) with Company Match
- Company-Paid Time Off
- Paid Holidays & Floating Holidays
- PLUS, ADDITIONAL PERKS!
Serving our communities: We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
